Guaranting delivery through a high performance supply chain
While quality is a cornerstone of customer recognition, a high performance supply chain renders it visible in the eye of the refractory producer. The global network of production sites assures continuity of supply and most products can be dispatched and delivered rapidly to customers from at least 2 plants.
In parallel to this organization, Kerneos monitors the delivered “service level”. This demanding indicator measures a combination of service acceptance (delivery commitment) and service execution (effective timely delivery). Over time, Kerneos achieves at least 95% score for this indicator illustrating how reliable the logistic system is. New services are offered to customers like Service Level Agreement (SLA), Vendor Managed Inventory (VMI) or more tailored solutions.